Returns & Exchanges
All sales are FINAL, however, other than with custom pieces, we do accept exchanges.
Policies affecting Exchanges:
- Exchanges will only be honored if made within 14 business days from the date of shipment.
- Exchanges will only be accepted on UNUSED items. For an item to be considered UNUSED, it must be free of noticeable use such as soil stains, pet hair, or use. It must contain all original tags and be in its original packaging. There is NO EXCEPTION to this rule.
Process to Exchange an item:
- Contact our Client Support Team at firstname.lastname@example.org. In your email, please include your order number, and the item number that you would like to exchange along with the reason for the exchange. Also provide the item that you would like to exchange in its place.
- Ship your unused item to the address found on the shipping label on the original box your received.
- Once the items are received, we will inspect the items, and if the items are approved for exchange, we will then fulfill the replacement items and ship them to you.
- Unless the exchange is being done due to our error in fulfilling the order, there will be a charge for shipping the new items back to you to satisfy your request for the exchange.
Exception: If the item(s) you have purchased from us is found to have malfunctioned or have not performed as expected, and its an obvious quality issue, please contact our Client Support Team at email@example.com. We will do everything in our power to keep your experience positive and make any adjustments necessary.
Please do not hesitate to contact us if you have any questions about our products, policies, special orders, custom fitting, etc. We are here to provide you with the highest level of service and the most positive customer experience.
Client Support Team is available via email 24 hours a day; however, please allow a minimum of 2 business days for a response. Client Support Team email is: firstname.lastname@example.org.